Privacy Policy

Effective Date: December 1, 2025

At MapleLeaf Max ("we", "us", "our"), we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information. This policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Information We Collect

To provide our ticket courier services, we collect specific types of information from you:

• Identity Data: First name, last name, and date of birth (strictly required to verify you are 19 years of age or older).
• Contact Data: Email address and telephone number.
• Financial Data: Payment card details. Note that we do not store full credit card numbers on our servers; these are processed by our secure third-party payment providers.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Transaction Data: Details about payments to and from you and other details of tickets you have purchased from us.

3. How We Use Your Information

We use your Personal Information for the following purposes:

• To process your orders and physically purchase lottery tickets on your behalf.
• To verify your identity and age to ensure compliance with Canadian provincial gaming laws (19+).
• To notify you of draw results and winnings.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To improve our website, services, marketing, and customer relationships.

4. Sharing Your Information

We do not sell, rent, or lease your Personal Information to third parties. We may share your data with:

• Service Providers: Companies that provide IT and system administration services, and payment processors.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.
• Regulatory Authorities: Revenue Canada, regulators, and other authorities who require reporting of processing activities in certain circumstances.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We use SSL (Secure Socket Layer) encryption for all sensitive data transmissions. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers for tax purposes for a limited period after they cease being customers.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected].

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

MapleLeaf Max
Email: [email protected]
Toronto, Ontario, Canada